Customer Serivce
Shipping & Delivery
PLEASE ALLOW 24HRS FOR ORDER PROCESSING
PLEASE ALLOW 7 to 10 BUSINESS DAYS FOR SHIPPING.
Products sold are typically shipped via Fedex or UPS and are FREE OF CHARGE when purchased within Canada. We do not ship product outside of Canada. The product will be shipped either directly from the manufacturer in the USA or from Canmore, AB, or a combination of the two locations. Regardless of the origin of the shipping, all freight, brokerage and duties will be included in the price. You will not be required to pay for anything additional for these items. Please note that due to the size of the product, we cannot deliver to P.O. Boxes. We do ask that you provide a telephone number so that the courier can contact you to arrange delivery.
Returns & Replacements
A 15% RESTOCKING FEE IS APPLIED TO ALL RETURN PRODUCTS FREE OF DEFECTS.
Enlightened Organizing will accept returns within 7 days from the date that the order was received in-home. You must contact us within this 7 day period for return instructions. Failure to contact us, may affect our ability to process the return and any corresponding credit to your account. You will need to either telephone or send us an email. The customer is responsible for the return shipping fees. Additionally, since shipping was included with your purchase, the actual cost of shipping your item will be deducted from your refund.
Damaged or Defective Items
ALTERED, MODIFIED OR SEMI INSTALLED PRODUCTS ARE NOT ACCEPTABLE FOR RETURN.
ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING.
PLEASE open and inspect all packages immediately upon receipt! We must be notified within 7 days of your receipt if any item is damaged, defective, or missing parts. Please contact us during regular business hours by telephone or via email. Failure to contact our office within this 7 day period may void our Returns / Damaged Item policy.
If the package has been slightly damaged during transit, please write "Package Damaged" on the slip when you sign for it. If the package is severely damaged, you can refuse to accept delivery of the shipment. Please advise us if this has occurred by telephone or via email and we can replace your order, if desired.
Enlightened Organizing reserves the right to supply replacement parts whenever possible to correct any damaged or defective component of an item. Replacement parts, offered at our discretion, can often eliminate the need to return an item, or to replace the entire unit. Such replacement parts will be sent via regular ground delivery, at no cost to the customer. When a damaged product is returned, the credit will include any shipping costs due.
Privacy & Security
Privacy Statement
Enlightened Organizing is committed to privacy of the information which you provide us. All information gathered via this website is used only for the purposes of this website and held in confidence. We do not sell, rent, trade, or barter any customer email names.
Our site uses an Order Form for customers to contact us. We collect only your name, email address and phone number so that we may contact you if necessary. Your address and billing information is also collected when an order is placed. Contact information from the Order Form is used to send orders to our customers. By completing the Order Form, a customer is considered to have given their consent to the collection of that information.
We do not see your financial information unless we obtain your credit card information by telephone. If an order is placed online, then your financial information is only seen by Paypal as they process the orders.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
We will not be able to view any of your financial information and as such cannot be held liable for losses suffered as result of using this website.
Any financial information that you provide will be subject to the Terms and Conditions of Paypal. A link to their their Terms and conditions is set out below.
If you have any questions or concerns regarding this policy, please contact: Enlightened Organizing, Attn: Privacy Department, Telephone: 888.678.9323....email: sales@johnlouishome.ca
